I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Networking and WiFi. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. on 03-08-2020 18:05. There are two outputs from here (the two connectors that are close together on the white box). Browse Virgin Media Virgin Media Community. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Wall Socket. Learn more. Really basic information. . No, any cables within the house can be touched as much as the householder wants to touch them. 06-09-2023 15:45 - edited 06-09-2023 15:46. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. 1: Co-ax cable carrying live broadcast TV channels. Stay safe online. You can workaround it simply without the need for a cable. I. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . You’ll need an adapter to get your fibre landline service up and running. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. You can also visit our page on how to book an engineer to learn more. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Have your Virgin account number and area reference number on hand. The Hub and your home phone can’t be placed near each other. Let us know if you'd like to go ahead with that. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). No internet, unfortunately. Options. Superstar. I'm sorry to hear you're having these. No Virgin Media Wall socket . Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Customer since 1993. Manage Your Account. The connection cable should be on the other side of that incoming "hole". B&Q are running low on these however. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. There’s even no BT wall socket. Virgin Media; My Virgin Media. It is really quite simple. Getting started & FAQ. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The cable fits in the socket shown in the image attached. Got my virgin media self install kit but I don't have a virgin socket. Browse Virgin Media Virgin Media Community. Switched On. SpeedDamaged Wall socket. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Joining in. i received an installation kit for my broadband but my property. I’ve just been to the property but not sure these are the right sockets. I’ve tried calling but the people I’m connected to keep hanging up. on 01-12-2022 11:22. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Security matters. Then unplug the power cable – keep these together. However, I have not received any emails re. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Switched On Families. QuickStart, set up and connections. You can also check for a loose cable as not all properties have a socket. . 1. 0 hub but i have a small problem. The adapter plugs into the TEL1 socket on the VM hub as per pic below. in Networking and WiFi yesterdayGo to solution. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Part 1 when you activate The Signal. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. For a wires-free alternative, you could use a cordless phone setup. Hi there. . I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Browse Virgin Media Virgin Media Community. Networking and WiFi. #5. . I ordered a broadband only package because it said I could self install the kit. --. Stream from Virgin Media. When I try connect a cable it's doesn't have anything to grab round it. Can someone please help me! Thank you, Tom. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. . Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Re: No virgin media wall socket. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. I can only find the TV socket. I wanted to check with people on here before trying to get an engineer in, just. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. We would like to show you a description here but the site won’t allow us. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Check service status. See full list on itblogpros. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. on 09-08-2023 11:24. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . I’m a new Virgin customer, and the previous occupants used a different provider. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Unfortunately we don't use the Openreach master sockets as they are BT only. I guess your options are seek approval, be dumb and have install or change providers. Switched On Families. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Call the Pre-installation and delivery team on 0800 052 1734. Stream from Virgin Media. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. i opted for the self install, however on inspection we - 5180915. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I was never asked if I had a wall box. on 22-10-2022 20:58. Awful first impressions of Virgin Media. com. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We have a virgin media wall socket. Options. Manage Your Account. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The best thing to do if. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Ignore all the options and don't press any. A TV360 box requires 3 connections. Security matters. The Hub and your home phone can’t be placed near each other. Browse Virgin Media. However, I do not have any of the specified wall sockets available. I wondered if I could ask the community some advice. We're here to help. Choose the best spot for your wifi hub. - 5209809. B&Q are running low on these however. Browse. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Phone. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. QuickStart, set up and connections. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. My hub is up stairs in the - 5199721. Go to Account settings, then Account details b. Go to virginmedia. I don’t it is fibre cable. AnthonyRaw1986. All you need to do is contact Virgin Media and explain what the issue is. To order an adapter, simply click Ready to switch in the. 26 April 2022. Sign in to My Virgin Media a. Community Natter. Manage Your Account. 00. I have signed up as a new user for Virgin Fibre. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. 168. Got my virgin media self install kit but I don't have a virgin socket. Hi folks looking for a little help from someone in the know. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. 168. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I had a look everywhere and I don't have a virgin media socket in my flat. I'm a Very Insightful Person, I'm here to share knowledge. Also there will be an external, often brown, omnibox. . . We have tried plugging it into the only box we found it would fit but no luck. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. . @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Browse Virgin Media Virgin Media Community. 0 Kudos Reply. . Account - Mobile. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Unplug the white. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Sorry to hear that you're having issues with your installation at this time. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. RJ11 plug to BT socket adapter. There are multiple different branded wall boxes inside our flat but none. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. Hi @Bannie1 . See where this Helpful. If you would like, we can forward your details to the relevant team to see if your property is serviceable. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Browse Virgin Media Virgin Media Community. You’ll then be able to use your same old phone to make. Mobile Your Account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Solved: Hello, ive tried calling and cant get through to book and engineer. We've taken the front of the box off and inside there is an isolator but nothing else. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Virgin Media; My Virgin Media. Turn on and start the hub. It should be free of charge. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Chatter and natter. What should I do? - 5414930 Virgin Media Wall Socket. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. The house is a new build, there's no lead in the paint, no aquarium or anything like that. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Options. Stay safe online. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Networking and WiFi. Options. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I have tried to contact vm but I don’t have a landline number so they w. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 0 Kudos Reply. Explain what needs to be done and book an engineer visit. Do I need an adaptor to make this work? - 5203754. Thank you. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Virgin Media; My Virgin Media; Shop; Help; Virgin. Switched On Families. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. But I have the wrong wall socket to connect. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Options. Some of the cables hanging out the wall were cut off after the house improvements. Unscrew one of the two lower cables & push the provided one over the exposed thread. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin Media don’t do any Fibre connections to inside the house. Explain what needs to be done and book an engineer visit. The hub got delivered on time as promised. However, since theres no virgin media socket is it possible if someone who works at v. My Virgin Media App. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Follow these steps to install your virgin Media Broadband, TV and Phone service. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. The pre-install team number is 0800 052 1734. Virgin Media; My Virgin Media; Shop;. I have gone through several videos and found that there should be wall socket inside your home. Account - Cable. Turn on your TV and get connected. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Both can be found in the email that was. on 15-12-2022 08:14. Account - Cable. If you can get Quickstart, you can choose one of two delivery options. on 01-12-2022 11:22. VM BB TV Landline. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Wall socket. on 03-08-2020 18:05. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Tech Chatter. Check the phone is seated in the base unit correctly & powered ON. Dave. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Martin_N. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Tuning in. But I don’t see anything like that apart from satellite dish cable outside the window. All the cabling is the property of Virgin Media and must not be touched. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. I've got the same problem as above. charleykate10. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Hi @bingoman000. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I’ve received my QuickStart package to find I do not have a compatible wall socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. You already have Virgin socket in the house. Bit unsure of how to fix it - 5309810. Browse. It is likely you will be waiting a few days. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A TV360 box requires 3 connections. The new fibre phone line is designed to work with the same phones as the old copper line. on 21-08-2023 20:36. . QuickStart, set up and connections. Options. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. It blamed a “technical glitch” and has offered £90 for the. . When you see the ‘starting up’ screen, you can pull the tab out of the remote. a week ago. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. You will only have been sent a QuickStart pack if the premises previously had VM. The problem is the Hub is in my Study and the - 4964746. 3: HDMI to your TV. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Your traditional landline sockets will no longer be the connecting point for your landline handset. There are multiple different branded wall boxes inside our flat but none. Bits and bytes. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Sign in to My Virgin Media a. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. johiggins. QuickStart, set up and connections. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Tudor. Is the socket broken? I can't see another photo like this one from searching. provided, I shall give them a call tomorrow. on 28-10-2022 17:29. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Follow the instructions on screen to finish your setup. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Then. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Hello, I just moved in my new flat and I received the QuickStart installation package today. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Or if the other end of the white cable is in a more useful. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Client62. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. . . Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. A new secure password will be generated for you. Sorry to see that you have been having issues with connecting your equipment. The large Eurobell wall box is where you would connect. This is designed to push over the existing screw connector the outlet has. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee.